Support & FAQ
Common questions about Casette. Need help? We're here.
Contact
Email us at privacy@casette.app for support, privacy questions, or feedback.
Frequently asked questions
Do I need an account?
No Casette account. Google sign-in is optional and only used if you choose Connect Google Drive.
Is it a subscription?
No. Pro is a one-time $3.99 purchase. Free tier includes full playback.
Why is Google Drive greyed out in Files?
iOS limits folder linking for many cloud apps. Use Connect Google Drive or Add from Share Link instead.
Can I use Dropbox or OneDrive folders?
Public folders via share link. For private folders, copy to iCloud and link there, or import individual files.
Does Casette upload my files to your servers?
No. Casette has no backend for your audio. Cloud features read directly from your cloud provider or local Files access.
What formats are supported?
MP3, M4A, AAC, WAV, FLAC, OGG, OPUS, M4B, MP4 audio, AIFF, and CAF.
Does it work on iPad?
Yes, supported.
Android?
Coming — same app, in development.
Can I transfer files from my computer?
Yes — Wi‑Fi Transfer on the same network.
Coming soon to the App Store
Cloud import help →